Your data and key protection:

All Client information is private and will never be passed onto a third party. You have the right to see any information that we hold on you under the Data Protection Act. All computer information is protected by an up to date anti-virus system and firewall.

We will come and see you for a pre-booking visit, please have your key ready for us at this time. Keys are kept in a secure locked area away from your personal information. Keys can be kept by us on the clients request; for regular customers this may be preferred. This also means that we are in a better position to take a last minute booking. If not they will be left in the house on the final day of the booking. We cannot post keys for security reasons. If travelling on holiday and feel that you will be delayed then please take our telephone number with you and let us know as soon as possible.

If you would like us to hold your key and drop it off to you once you are home this will incur a cost of £6.

Payment

Regular clients will receive an invoice at the beginning of the month for the previous month, which should be paid within 2 weeks. If you do not receive your invoice in the first week then please let us know A.S.A.P.

For those going on holiday, a 25% deposit is required to secure your booking. On your return full payment is to be made within 1 week of your return.

For all other one-off bookings an invoice will be provided and payment is due within 1 week after our service has finished.

If payment is not made in the stated time then 10% of the total payment will be added each week that payment is not made.

Sorry but cards are not accepted. Please make cheques payable to ‘Jungle Jo’.

Many thanks.